Terms & Conditions
"Please review our Terms & Conditions for important information on bookings, cancellations, and responsibilities during your travel experience."
1. Rate Includes
Rates quotes are per person and scheduled return transfer on ‘sit-In-coach’ basis.
2. Currency
All rates are quoted in Ringgit Malaysia (RM) unless specifically mentioned otherwise. Rates are subject to changes with or without prior notice.
3. Min. No of Pax
Rates are based on a minimum of 2 persons & on a twin-share basis. Single travellers shall pay a 50% surcharge.
4. Child Policy
Children aged 2-10 years of age enjoy a 50% discount from adult price and provided he/she stays in a twin-share room with 2 paying adults and does not utilise an extra bed. Full adult rate applies if extra beds are utilised. Children below 2 years old without using an extra bed stay free-of-charge.
5. Domestic Flights
The above rates are ex-Sandakan & do not include domestic flights. Domestic flights connecting Kota Kinabalu and Sandakan are operated by MAS airlines (www.malaysiaairlines.com) & AirAsia (www.airasia.com)
6. Payment Method
Telegraphic transfer & Western Union. As for credit cards (Master and VISA cards) Payment can be made online on line in our website. A 3% of administration charged for convenience fee applies. Payment in full for all charges must be settled before tour/package departure.
Please fax or scan & email us the bank remittance order slip for our record with advice of the remittance date and the respective corresponding bank. And please be informed that our company will NOT absorb any International/Oversea/Outstation bank charges. It should be borne by you.
7. Reservation & Payment Terms
Full payment (100%) will be collected to secure the booking as it is first come first serve basis. Failure to comply with the payment according to its deadline may result in an automatic cancellation of your reservation. No refund could be made from the payment if the guest decided to cancel the tour as the accommodation had already been made and paid for. All bookings are subjected to availability at the time of booking.
8. Amendment of Booking
If booking confirmation/payment had already been made, it is not possible to change as accommodation had already been made.
9. Cancellation of Tour Policy
Refund:
No refund can be made in respect of accommodation, meals, transportation or any other services that are included in the tour fare but not utilized.
Cancellation:
- IF the cancellation is made within 3 days, after a successful online payment transaction, you will be granted 100% refund. After three days period, we have the rights to determine how much refund you are entitled – based on what tour that you booked.
- IF No Show, 100% (full amount) cancellation fee will be imposed.
Dizcovery Asia Tours, where adventure meets personalized service, our company prides itself on crafting unforgettable journeys tailored to the preferences of each traveler.
With a team of passionate travel expert and a commitment to excellent customer service, we aim to transform your dream vacations into reality. From exotic locations and cultural immersion to eco-friendly travel options.
Our company stands out by offering a diverse range range of itineraries suitable for all types of explorer. Join us as we navigate the world of travel together, helping you create memories that last a lifetime.
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Contact Info
- Block DD, 1st Floor, Lot 182, Lorong Avenue 6, One Avenue 10, Bandar Utama, Mile 6, Sandakan
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